Returns & Exchanges
At 35,000+ Worktops, we want you to be completely satisfied with your purchase. If your worktop isn't the perfect fit, you can return uninstalled items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully repack your worktop using the original protective materials to ensure it is not damaged during transit back to our warehouse.
Collection or Shipping
Schedule a collection via our specialized heavy-goods courier or ship the item back to our distribution center using a tracked service.
Inspection and Refund
Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing